Support

Shipping & Delivery

Dispatched from Santa Marta, Colombia, folded into a premium reusable luxury bag and fully insured.

Processing time

In-stock pieces leave our atelier within three working days. Made-to-order pieces ship as soon as the weaver completes them; you receive an estimated date at checkout.

Worldwide delivery

We ship to more than 60 countries with DHL Express. Typical transit is 3 to 5 working days to North America and Europe, and 5 to 8 days elsewhere. Shipping is complimentary on orders above $500.

How your hammock arrives

Every hammock is delivered in our premium reusable luxury bag — hermetic, water resistant and dust proof — with the certificate of authenticity tucked inside.

Tracking and insurance

Every parcel is tracked and insured for its full value. A tracking link is emailed the moment your piece is collected.

Duties and taxes

Import duties, where they apply, are the responsibility of the recipient and are set by your local customs authority.